Free Customer Surveys: Questions & Templates

List of Customer Survey Templates

Customer Surveys

QuestionPro is the leader in providing end-to-end customer survey templates. These templates are complete with customer survey questions, examples and samples. These templates form excellent samples to form your own questionnaire and begin testing your customer satisfaction and experience based on customer feedback. This customer survey template library is written by experts and include critical customer survey measurement aspects such as product quality, service promptness, staff responsiveness and understanding of customer's concerns. Dive in, pick a template and start creating your own customer surveys.

Customer Satisfaction Surveys

Retail Store Evaluation Survey Template

14 questions

Retail store evaluation survey template with questions for evaluating retail store purchase value, range of options for product selections, quality of merchandise and more. Use this questionnaire as an example or sample survey, or you can directly use this template in your QuestionPro survey. This retail survey template was created with expert consultaion from the retail and logistics industry, to get you the best quality survey responses.

Customer Satisfaction Surveys

Product Satisfaction Survey Template

9 questions

Product satisfaction survey template with questions for evaluating customer service experience, product use satisfaction, process evaluation etc. This questionnaire gives you the expert questions you need to get insightful responses that can provide you with actionable survey conclusions. Use this template as an example or directly use it in your survey. You can edit it the way you prefer, add your logo and branding elements and send it out to your survey respondents.

Customer Satisfaction Surveys

Motivation and Buying Experience Survey Template

27 questions

This motivation and buying experience survey template consist of questions for evaluating and understanding why a customer purchased a certain product, their experience while making the purchase and their level of satisfaction using it. This template was created with expert industry consulation to bring you a questionnaire that is designed to get you insightful responses. Use this template as a example / sample or directly use it in your next QuestionPro survey. You can make your own edits as required and send out your survey!

Customer Satisfaction Surveys

Product Use Satisfaction

16 questions

Product use, attribute evaluation and satisfaction.

Customer Satisfaction Surveys

Seminar Purchase Motivation Survey Template

24 questions

Seminar purchase motivation and follow-up lead generation.

Customer Satisfaction Surveys

Organizational Concern Survey Template

9 questions

Health Care survey of organizational concern for patient satisfaction.

Customer Satisfaction Surveys

Service Quality Evaluation Survey Template

16 questions

Customer Service Evaluation of representative and actions taken.

Customer Satisfaction Surveys

Short Customer Satisfaction Survey Template

7 questions

General product/service survey template based on customer satisfaction, use, and recommendations.

Customer Satisfaction Surveys

Customer Satisfaction Survey Template

11 questions

Satisfaction survey template with Customer Service. Measures of resolution time, knowledge of the representative, and customer satisfaction.

Customer Satisfaction Surveys

Auto Purchase/ Lease Satisfaction Survey Template

67 questions

Satisfaction survey template with the automobile purchase/lease process, including service.

Voice of the customer Surveys

Loyalty Acid Test - Fundraising Version Survey Template

25 questions

This no-nonsense questionnaire was supplied copyright free from Frederick E. Reichheld, author of two best-sellers: The Loyalty Rules! and The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value. Reichheld, a Bain Company consultant, is a well-known (and often quoted) speaker.

Voice of the customer Surveys

Value Propositions Survey Template

29 questions

This questionnaire shows how to measure both the satisfaction of and the importance to your customers of your value propositions. With this questionnaire you may find that customers are very satisfied with your brochures and documentation, but do not consider them important, a sign you may be spending too much money on them.

Voice of the customer Surveys

Emotional Ties Survey Template

11 questions

Do your customers really have an emotional tie with your company or brand? This questionnaire will give you the answer. This survey was developed and tested by Maarten Tolboom, a consultant with TNS NIPO in cooperation with the Foundation for Commercial Communications in Amsterdam. Maarten tested the emotional ties of customers with 10 national brands: Vodaphone, Albert Hein supermarkets, Heineken beer,, Grolsch beer, the Postbank, ING bank, Becel margarine, and two national newspapers.

Product Surveys

Product Evaluation Survey Template

21 questions

Feedback on company, product, customer service, ratings, intention to return.

Product Surveys

Laundry Usage Survey Template

27 questions

Good example of a products and uses survey.

Product Surveys

Consumer Product Registration Survey Template

23 questions

Consumer [PRODUCT] registration, demographics and purchase reason.

Product Surveys

Auto Dealer Owner Experience Survey Template

13 questions

Owner evaluation of dealer service and owning experience.

Product Surveys

Online Bookstore Survey Template

31 questions

University bookstore with an e-commerce website evaluating products, services demand.

Product Surveys

Gasoline Purchases and Prices Survey Template

20 questions

Gasoline purchases profile and pricing evaluation... customer survey. Includes credit card usage and decision variables.

Product Surveys

Product Use Satisfaction Survey Template

25 questions

Product survey based on use, attribute evaluation, and satisfaction.

Product Surveys

Product Installation Evaluation Survey Template

11 questions

Installation service evaluation... quality of service, how well needs met, feedback.

Product Surveys

Warranty Demographics Survey Template

25 questions

Demographic, purchase and product information for warranty survey.

Product Surveys

Market Potential Evaluation Survey Template

15 questions

Willingness to use a new product (software), current usage habits, demographics.

Product Surveys

Product Search and Purchase Survey Template

13 questions

Survey asking about product search including number of brands, prices and purchase of home electronics.

Product Surveys

Consumer Electronics Registration (Car Stereo)

22 questions

Type of store purchased from, demographics, usage application.

Product Surveys

Home Electronics Purchase Survey Template

13 questions

Family shopping habits, items purchased, purchase process.

Product Surveys

Consumer Products Warranty Card Survey Template

19 questions

Customer information, usage occasions, warranty identification information.

Product Surveys

Home Electronics Purchase Survey Template

24 questions

Car stereo purchase information, decision process and customer profile.

Product Surveys

Product Satisfaction Survey Template

17 questions

Product satisfaction survey with in-depth text feedback

Product Surveys

Product Use and Satisfaction Template

26 questions

Evaluation of product use, satisfaction, repurchase expectations.

Product Surveys

Services Attitude Survey Template

8 questions

Company Service Attitude from Brand Mindset by Duane Knapp

Product Surveys

Product Satisfaction Survey Template

15 questions

General product/service customer satisfaction, use, recommendation survey

Product Surveys

Brand Mindset IQ Survey Template

8 questions

From The Brand Mindset by Duane Knapp... Great Brand Management Book

Product Surveys

Awareness, Attitudes Survey Template

10 questions

Product Awareness, Attitudes, Usage

Product Surveys

Product/Service Design Survey Template

19 questions

Product or service design evaluation

Service Evaluation Surveys

Product, Company, Customer Service Evaluation

23 questions

Feedback on company, product, customer service, intention to return.

Service Evaluation Surveys

Customer Multi-Mode Service Evaluation Survey Template

18 questions

Customer service evaluation for web, phone, mail...

Service Evaluation Surveys

Client Service Satisfaction Survey Template

21 questions

Client evaluates the company on customer service and meeting the company needs.

Service Evaluation Surveys

Service Evaluation Internet Service Provider Survey Template

20 questions

Service evaluation and feedback for an Internet Service Provider.

Service Evaluation Surveys

Installation Services Survey Template

10 questions

Installation service evaluation... quality of service, how well needs met, feedback.

Service Evaluation Surveys

Dealer Service Evaluation Survey Template

12 questions

Automobile service evaluation and feedback.

Service Evaluation Surveys

Salesperson Evaluation Survey Template

10 questions

Battery of 8 questions evaluating grooming and helpfulness of salespersons.

Service Evaluation Surveys

Automobile Service Evaluation Survey Template

19 questions

Service Evaluation for automobile dealership.

Service Evaluation Surveys

Product/Service Evaluation Survey Template

21 questions

Customer satisfaction with product or service with in depth comments

Service Evaluation Surveys

Help Desk Service Support Survey Template

16 questions

Survey focusing on: How well does the help desk meet your needs?

Service Evaluation Surveys

Customer Service Representative Evaluation Survey Template

14 questions

Customer Service Evaluation of representative, actions taken.

Service Evaluation Surveys

Service Satisfaction Survey Template

15 questions

General product/service customer satisfaction, use, recommendation survey

Service Evaluation Surveys

Software Sales Job Survey Template

15 questions

SoftwareSalesJobs.com Online Career Management & Recruitment Portal