Dealer Service Evaluation Survey Template

Automobile service evaluation and feedback.



   
Please rate your satisfaction with the dealer service department on each of the following aspects.

How satisfied are you with the:
Completely Dissatisfied Dissatisfied Neutral Satisfied Completely Satisfied N/A
Ease of scheduling service?
Completion of the service in the time promised?
Explanation of the work performed on your vehicle?
The Effort of the dealership to obtain factory parts for your car? (If parts are not needed, check "N/A")
The Overall performance of the person who prepared your service order?
The Effort of the dealership to see that the service was done right?
 
   
 
Please select the category of service work performed for this visit (Mark all that apply):
 
Warranty
 
Non-warranty
 
Oil change/Factory scheduled maintenance
 
Other
 
 
   
 
Was your vehicle fixed right the first time?
 
Yes
 
No
 
Not sure
 
   
 
After your service visit, did someone from the dealership contact you by phone or by mail to see if you were satisfied with your overall service experience?
 
Yes
 
No
 
   
 
Would you recommend this dealership to a friend or relative as a place to have their cars serviced?
 
Definitely
 
Probably
 
Not sure
 
Probably not
 
Definitely not
 
   
 
Should you need service again for your car, would you return to this dealership ?
 
Definitely
 
Probably
 
Not sure
 
Probably not
 
Definitely not
 
   
 
If you are not totally satisfied with the service, please state below the reason(s) for your dissatisfaction.
   
 

Service Evaluation Surveys

Product, Company, Customer Service Evaluation

23 questions

Feedback on company, product, customer service, intention to return.

Service Evaluation Surveys

Client Service Satisfaction Survey Template

21 questions

Client evaluates the company on customer service and meeting the company needs.